Goal
Operations Watch List (OWL) mobile app delivers real-time insights and alerts for on-the-go decision-making. A redesign was needed to increase app utilization and enhance care efficiency.
Objective
To enhance usability, streamline user flows, and help providers deliver efficient, patient-centered care within a six-month design and development timeframe.
Figma • Adobe Creative Suite • Design Lead • SAFe Agile
Discharge insights were displayed separately by disposition, average wait time, and patient wait times, which made the list feel cluttered, repetitive, and difficult to follow.
I consolidated discharge insights into a dashboard view to better address the specific needs of medical center users and reduce redundant information.
The redesigned UI improves user flow and provides a clear, department-level overview of key patient metrics.
Staffing metrics were difficult to compare across timeframes. Users had to tap to view key details, but the information was often truncated or cut off, making it hard to get a complete picture.
I consolidated Historical, Live, and Predictive data in a single location enabled users to quickly access a comprehensive view of staffing needs.
Introduced drag gesture that lets users easily navigate across the timeline and see staffing data in a more comprehensive, continuous view.
Redesigned to support targeted alert notifications, allowing designated recipients to access department related metrics and collaborate efficiently within the medical center.
The bed details view presents key patient insights at a glance while maintaining privacy by excluding Protected Health Information (PHI). The redesign focused on creating visual consistency across insights and improving overall readability.
Updating regional and facility settings took multiple steps across different screens, creating a cumbersome and confusing experience for users.
I redesigned the regions and facilities flow to make it more intuitive, enabling users to update settings on one screen and manage multiple regions with ease and efficiency.
Provided a dark mode version for dim environments to minimize disruption to patients’ sleep and preserve staff night vision, while maintaining readability of critical information.
Through improved performance, refined usability, and optimized user flows, the OWL mobile redesign elevates the overall experience, maintaining the app as an essential operations tool for hospitalists to manage hospital throughput, improve efficiency, and reduce staffing costs.
