Goal
Home care providers lack a centralized tool, making it difficult to document outcomes and efficiently manage schedules on-site. A proof of concept was needed to explore potential solutions.
Objective
Design a suite of products that streamlines on-site care, enabling providers to efficiently document outcomes and manage schedules through a centralized solution ready for proof of concept.
Lean UX • Proto.io • Sketch • Adobe Creative Suite • Design Lead • SAFe Agile
Collaborated with a cross-functional team to design an interactive iOS tablet prototype after discovery.
The interactive prototype enabled providers to test workflows with Kaiser members, gathering feedback to inform design decisions during development.
The prototype was iterated in near real time after each group session, using direct user feedback to explore alternative solutions.
Insights from testing informed design pivots that improved usability and ensured the design better supported providers in real-world scenarios.
The dashboard consolidates real-time Command Center updates, patient information, and communication tools, enabling providers to efficiently manage appointments from the app.
Though the iPad included a keyboard attachment, the app was intentionally designed to minimize typing, Quick, tap-based actions allowing providers to complete data entry faster and dedicate more time to patient care.
The design provided selection of clinical outcomes, with the goal to improve documentation accuracy. Care providers can access intervention and summary history, supporting better-informed clinical decisions.
The app was designed to sync with the Epic Health System in real time, while storing data locally to ensure continuity during network connection issues.
Designed workflows and visual interfaces within Microsoft Dynamics 365, served as the Command Center for the care support team. The system delivers real-time appointment updates, integrated communication features, and other tools to streamline care coordination.
Selected Kaiser Permanente members received Android tablets to pilot the app, which allowed them to schedule and cancel appointments, message their care team, and access key health information.
Designed the Tasks feature to build patient accountability and strengthen engagement with care providers
Introduced the Achievements feature to motivate patients to reach their goals and celebrate progress along the way.
The proof-of-concept products revealed valuable insights into patient engagement and care delivery, providing measurable data that guided key business decisions. As a result, the organization was able to define its home health transformation strategy with greater clarity.
